Robbins et al. (2022) shows that an important concept in Organizational Behavior is interpersonal skills, and this involves communication. In the book the actors show a speech by Jeff Weiner, who was once CEO of Linkedin, who says that “communications is the nº 1 skills gap across… major cities in the United States.” Along with problem-solving and influence skills, communication is among the most important skill a leader can have within an organization. Interpersonal skills are very important in determining the manager’s effectiveness. Communication has an impact on productivity, and this requires effectiveness.
The study conducted by Adebayo et al (2024) evaluating the job performance of health records officers focuses on the effectiveness of the communication. The definition of effectiveness by Robbins et al. (2022) is when the organization achieves the clientele’s needs. The researchers find some workers have some communication difficulties; the paper shows it can cause stress. A leader needs to transform this environment by cultivating positive attitudes, which will hopefully increase group cohesion.
Ilavarasi (2024) shows that is important for the workplaces to implement transparent communication channels because it can promote smooth information dissemination, avoiding misunderstandings. According to Robbins et al. (2022), communication is necessary to start a business because it serves to inform, instruct, motivate, persuade and share ideas.
References
Adebayo, T.T., Babagana, M., Adeojo, M.B., Adio, R.A., Akindele A.F., Omole, S.M. and Omolara M.A. (2024). Communication Skill and Job Performance of Health Records Officer. Achievers Journal of Scientific Research. Volume 06, Issue 1, page 126-135, June 2024. https://achieverssciencejournal.org/ajosrojs/index.php/ajosr/article/download/194/140
Ilavarasi, Dr. I. Enhancing Workplace Productivity: A Review of Effective Communication Techniques and Their Role in Fostering Team Collaboration and Conflict Resolution. International Journal for Multidimensional Research Perspectives. ISSN: 2584 -0029 (Online). IJMRP \Vol. 2 \Issue 4\April2024. https://chandigarhphilosophers.com/index.php/ijmrp/article/view/132/115
Robbins, S. P., & Judge, T. A. (2022). Essentials of Organizational Behavior (15th ed.). Pearson.
